We’re an organised family, perhaps overly so. I start thinking about Christmas gifts for my family from Boxing Day. I order goods as experience has taught me that delay oft leads to disappointment.
So, when darling daughter Kate raved about her Mahabis slippers I thought about my darling wife’s retirement padding about the house and thought “Great!”. Expensive, maybe – but comfortable and en point – a win. I know Heather’s shoe size, 38. As per their FAQ I ordered a bit smaller, 37. I hesitated a bit, but Kate had found smaller was better.
That was in September.
Modern retailers have long cottoned on that they want the Christmas gift market – and so have accepted that gift exchanges for months ago purchased items are inevitable if you want the sale. A trendy, web-oriented, North London retailer – I didn’t give it a second thought.
I should’ve given it that second thought.
Come Christmas, Heather opened her present – and laughed at me a bit for falling for a fashion. (There is nothing unusual in that.) But she tried them on and they were too small. I contacted Mahabis only to be told their standard return terms were 14 days with the extended term of one month leading up to Christmas. It’s all on their website, of course, so I could have known. Even better, had I been slightly more cautions, I’d have looked at Mahabis’ appalling customer service reviews before the purchase and backed away.
I have thanked Mahabis for teaching me a vital lesson in shopping. As a service to their prospective clients I thought I could help by sharing.
Anyone want “1x Larvik Dark Grey Mahabis Classic Bundle (+FREE soles) – 37 / gotland green“? They don’t fit me either. (Update: now sold.)